Terms of Service

Services and Scope

VPNWailian provides international route connections, subscription management, and access to client downloads, with support for Windows / macOS / iOS / Android / Linux. Routes are intended for cross-border access and network acceleration. They do not include memberships, account eligibility, or usage licenses provided by the destination websites, apps, or content platforms themselves.

Before use, check the regional requirements and applicable rules of the service you intend to access. Route location, connection method, and destination platform policies may affect access. Coverage in a region does not mean that every website or feature in that region will be available. Obtain clients and subscriptions through the user panel, and keep your subscription details secure.

Account and Subscription Rules

No email address is required; create an account with a username and password. Keep your login credentials secure and avoid saving your password on public devices. If you notice an unusual login or a subscription leak, change your password promptly and describe the situation in a support ticket. Do not share your password, subscription details, or other account access credentials with anyone else.

There is no limit on the number of devices connected at the same time. This applies to devices managed by the account holder and does not authorize account sharing with others, subscription resale, route rental, or commercial proxy services. Do not publish subscriptions publicly, distribute them in bulk, or resell them without authorization.

Monthly subscription traffic resets each month on the activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Traffic packages remain available until used and do not expire. See the pricing page for prices and traffic allowances, and check your selected plan and order details before payment.

Acceptable Use Requirements

Users must comply with the laws and regulations applicable where they are located and where they use the service, as well as the usage rules of the websites and apps they access. Do not use the service for fraud, intellectual property infringement, data theft, distributing illegal content, unauthorized system access, or other unlawful activity.

Do not send malicious traffic, launch network attacks, send unsolicited messages, or disrupt routes or other users through automated abuse or other means. Users are responsible for actions taken through their accounts and must obtain the necessary authorization when handling other people's data. Network acceleration does not change the legal responsibility associated with any conduct.

Availability and Scope of Responsibility

Connection performance may be affected by factors such as your local network, carrier routing, destination website status, device configuration, and maintenance. VPNWailian does not guarantee identical connection performance at all times, in all regions, or with every app, nor does it guarantee that a third-party platform will continue to accept connections through any particular route.

If you encounter connection issues, consult the troubleshooting guide first, then submit a support ticket if needed. Issues with this service will be addressed based on verifiable information. VPNWailian makes no commitments beyond its control regarding changes to third-party services or issues caused by a user's own configuration. These terms do not exclude any liability that applicable law does not permit to be excluded.

Account Restrictions and Termination

In cases such as unlawful use, subscription resale or sharing, malicious disruption of the service, or account theft, VPNWailian may restrict relevant connections, suspend a subscription, or terminate an account based on the level of risk. Any action should be proportionate to the conduct and its impact. Necessary protective measures may be taken first in the event of an urgent security risk.

If you believe a restriction was applied in error, use a user panel support ticket to provide the time of the incident, the platform used, and a description of the issue, and request a review. Do not include your password or complete subscription details in your submission. A connection stopping because a plan has expired or its traffic has been used up is different from account termination for a violation.

Changes to These Terms and Related Policies

These terms may be updated in response to service changes, applicable regulations, or new security requirements. Updates will be posted on this page, along with a revised last-updated month. Changes that materially affect user rights will be explained in a site announcement or user panel notice, including how they apply. Review the latest terms and raise any questions before continuing to use the service.

You may request a full refund for any reason within 14 days of your first payment. See the refund policy for details on how to apply.

See the privacy policy for details about data processing related to accounts and service use. Matters not specifically addressed in these terms are governed by applicable law and related policies.